Frequently Asked Questions

NexusFleet is an AI operations and automation SaaS platform that enables businesses to deploy intelligent AI agents across multiple channels. It combines WhatsApp automation, multi-model AI intelligence (Claude, GPT, Gemini, LLaMA, and more), CRM integration, automated lead qualification, and booking automation into a single unified platform. Think of it as your AI-powered operations command center.

Getting started is straightforward. Choose a subscription plan (Launch, Scale, or Dominate), pay the one-time activation fee, and our onboarding team will guide you through the setup. This includes connecting your WhatsApp Business API, configuring your AI agents, integrating your existing CRM, and customizing automation workflows. Most clients are fully operational within 48 hours.

The one-time activation fee of €350 covers your complete onboarding and initial configuration. This includes dedicated setup support, WhatsApp Business API provisioning, AI agent training and customization for your business, CRM integration, workflow template configuration, and a personalized walkthrough session to ensure everything is running smoothly before you go live.

No. NexusFleet is designed for business operators, not developers. The platform features a visual dashboard where you can manage agents, view conversations, track leads, and adjust automation rules without writing a single line of code. Our AI agents are pre-configured with intelligent defaults, and the onboarding team handles all the technical setup on your behalf.

Most businesses are fully operational within 24 to 48 hours after signing up. The activation process includes account provisioning, WhatsApp number verification, AI agent configuration, and a live testing phase. If you already have a WhatsApp Business API setup, deployment can be even faster. More complex custom integrations may take up to one week.

NexusFleet offers three subscription tiers: Launch at €297/mo for businesses getting started with AI automation, Scale at €597/mo for growing teams that need more agents and capacity, and Dominate at €997/mo for enterprises requiring the full suite of AI models and premium features. All plans require a one-time activation fee of €350. Visit our pricing page for a detailed feature comparison.

We accept all major credit and debit cards (Visa, Mastercard, American Express), SEPA direct debit for European clients, and bank transfers for annual billing arrangements. All payments are processed securely through Stripe. Invoices are generated automatically and available in your dashboard.

Yes. NexusFleet subscriptions are month-to-month with no long-term contracts or commitments. You can cancel at any time from your dashboard, and your access will remain active until the end of your current billing cycle. The one-time activation fee is non-refundable as it covers the setup and onboarding services already provided.

Absolutely. You can upgrade your plan at any time and the change takes effect immediately, with a prorated charge for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle. Plan changes can be managed directly from your NexusFleet dashboard, or by contacting our support team.

While we do not offer a self-service free trial, we provide personalized live demos where our team walks you through the platform using real scenarios relevant to your business. This gives you a much clearer picture of how NexusFleet will work for your specific use case. Request a demo and we will get back to you within 24 hours.

NexusFleet integrates with multiple frontier AI models, including Anthropic Claude, OpenAI GPT, Google Gemini, and Meta LLaMA. Each model can be assigned to different agents based on the task at hand. For example, Claude may handle nuanced customer conversations while GPT processes structured data extraction. The platform automatically selects the optimal model or lets you configure preferences per workflow.

NexusFleet connects directly to the official WhatsApp Business API. Once connected, AI agents can automatically respond to incoming messages, qualify leads through intelligent conversation, schedule appointments, send follow-ups, share media and documents, and route complex inquiries to your team. All conversations are logged and accessible in your dashboard, and the AI learns from your business context to provide accurate, on-brand responses.

Yes. NexusFleet offers native integrations with popular CRM platforms, and supports custom integrations through our API and webhook system. Qualified leads, conversation transcripts, and customer data can be synced automatically to your CRM. Our onboarding team will help configure the integration during your initial setup, ensuring a seamless data flow between NexusFleet and your existing tools.

NexusFleet AI agents engage incoming leads in natural conversation, asking qualifying questions based on your custom criteria (budget, timeline, needs, authority, etc.). The system scores each lead in real time and can automatically route high-value prospects to your sales team, schedule calls, or trigger nurture sequences for leads that are not yet ready. This runs 24/7 across WhatsApp and other connected channels.

Yes. The platform includes built-in booking automation that integrates with calendar systems. AI agents can check availability, propose time slots, confirm appointments, and send automated reminders, all within the same WhatsApp conversation or chat interface. You can set business hours, buffer times, and maximum daily bookings. Confirmed appointments sync directly to your calendar and CRM.

Security is a core pillar of NexusFleet. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Our infrastructure runs on enterprise-grade cloud servers with regular security audits. Access to your account is protected by secure authentication, and we implement strict role-based access controls. We never share your data with third parties and never use your business data to train AI models.

Yes. NexusFleet is fully GDPR compliant. We process data in accordance with EU data protection regulations, support data subject access requests (DSARs), provide data export and deletion capabilities, and maintain a Data Processing Agreement (DPA) for all customers. Our servers are hosted in EU data centers. You can configure data retention policies from your dashboard to match your compliance requirements.

All conversation data is stored in encrypted databases hosted within EU data centers. By default, conversation logs are retained for 12 months, but you can customize the retention period from your dashboard settings. You also have the ability to manually delete specific conversations or perform bulk data exports at any time. When data is deleted, it is permanently removed from all backups within 30 days.

AI models only process data that is directly relevant to the active conversation or task. NexusFleet uses a strict data isolation architecture, meaning each AI agent operates within a sandboxed context with access limited to only what it needs. Customer data is never used for model training by any provider. You have full control over what information each agent can access through the permission settings in your dashboard.

You can reach our support team through multiple channels: directly from the NexusFleet dashboard via the built-in support chat, by email, or through the contact form on our website. Scale and Dominate plan subscribers also have access to priority support with guaranteed response times. Our team is available Monday through Friday, with emergency support available 24/7 for critical issues on higher-tier plans.

Yes. Every new client receives a personalized onboarding session during activation. Beyond that, NexusFleet provides comprehensive documentation, video tutorials, and step-by-step guides accessible from your dashboard. Scale and Dominate plan subscribers receive periodic strategy calls to optimize their AI workflows and ensure they are getting the most value from the platform.

NexusFleet maintains a 99.9% uptime SLA. Our infrastructure is built on redundant, auto-scaling cloud systems with real-time monitoring and automated failover. In the rare event of an outage, our engineering team is alerted instantly and works to restore service as quickly as possible. You can monitor platform status in real time on our status page.